The customer service part of any builder's world is usually the most difficult part of the process. Builders are faced with challenges of handling the daily business schedule and the high expectations of some homeowners. Many find themselves costing their own company money and possibly their reputation if they don't know how to handle a "difficult" customer correctly. Join us for this half day session all about warranty and customer service. Make your warranty process run smoother by just handling the customer a little different. Not only can you save money, but your valuable time as well!

Participants of this session will learn:

How to set expectations and stick to them
How to understand the different types of homeowners and how to please them
How to change the course of a customer service conversation that isn't going well
Ways of avoiding conflict and how to creatively resolve it when it arises
What is and is not reasonable when it comes to warranty requests
How running a tight warranty and customer service program will benefit your bottom line and make the homeowner incredibly happy

Everyone who attends this session will walk away with a whole new perspective on warranty and customer service.

This session will be facilitated by Lynn Bacon. Lynn is a Certified Business Success Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gives both the homeowner and the builder what they want.

The Housing Institute has approved this seminar for three (3) continuing education credits. This session is approved under the Rules of the Georgia State Licensing Board for Residential and General Contractors for three (3) continuing education hours.

CREDIT NOTE: Any session approved for Georgia Real Estate Credit or Georgia State Licensing Credit requires all participant to attend the full session to receive credit. The participant is required to sign-in and sign-out. If the participant misses to sign-in and/or sign-out they will not be permitted to receive credit for the session. Sorry no exceptions.

Group discounts are available for 5 or more attendees of the same class. Please contact Amanda Mathis at 678-775-1469 to discuss your needs.

Registration: 12:30 p.m.

WE WILL CONFIRM ALL REGISTRATIONS BY E-MAIL.

48-hour written notice required for ALL cancellations -- NO REFUNDS FOR NO-SHOWS

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From Enemies to Allies: Getting Through the Chaos with Demanding Homeowners with Lynn Bacon